Privacy Policy
DR Machines, LLC ("we", "us") is committed to protecting the privacy of the technicians, shops, and organizations who use our knowledgebase. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
We collect information you provide directly and data generated as you use the platform:
- Account details: name, email, company, and phone number.
- Subscription and billing information processed through our payment provider.
- Usage data: searches, products viewed, and content accessed, used to improve diagnostics.
- Device and log data such as browser type and IP address.
How we use your information
- To provide and maintain access to the knowledgebase and your subscription.
- To route expert-support requests to the right specialist.
- To improve content coverage and diagnostic accuracy.
- To send service updates and, with consent, product news.
Sharing
We do not sell your personal data. We share information only with service providers who help us operate the platform (payment processing, hosting, email), each bound by confidentiality obligations, or where required by law.
Data retention & security
We retain account data for as long as your account is active and as needed to meet legal obligations. We protect data with TLS encryption in transit, access controls, and routine security review. No method of transmission is completely secure, but we work to protect your information.
Your rights
Depending on your location, you may request access to, correction of, or deletion of your personal data, and object to certain processing. To exercise these rights, contact us through the Contact page.
Contact
Questions about this policy can be sent via our Contact page.